What is Clear?

Clear is an online invoicing and time-tracking service for business professionals.

BACK TO TOP

What does Clear do?

Clear will automate the entire invoice process for you. It will enable you to quickly create and send professional looking invoices online. It will also enable you to keep on top of getting paid. You can see at a glance who owes you and how overdue they are. Clear can also automate the process of reminding and chasing customers who don’t pay on time.

In addition Clear has a Time Tracking module which allows you to track time spent on projects as you go. At the click of a mouse you can turn a timesheet into a clearly laid out invoice and send it to your customer. Take the tour by clicking here to see what else Clear can do for you.

BACK TO TOP

What kinds of businesses will benefit most from Clear?

Every type of company. But small and medium-sized companies will benefit most because these businesses don’t often have large accounts departments. Usually the burden falls on the owners, managers or key people that could be earning money instead. Clear saves them hours of time.

BACK TO TOP

Is Clear best suited to companies that sell products or services?

Both. Clear allows you to choose how you want your invoice laid out – for products or services. If you invoice for products Clear lets you keep a list of products which you can add to an invoice from a drop down. If you invoice for services, you can use Clear’s Time Tracking tool to record time spent on projects as you go. You can turn a timesheet into an invoice with a few clicks of a mouse. Of course if you want to invoice for products and services you can choose that layout too. It couldn’t be easier of more flexible!

BACK TO TOP

What can it do for my business?

Clear automates the entire invoicing process making sending invoices and managing follow up fast and simple. Clear will save you time – time you can spend doing what you do best – running your business and making money. Clear will also help you to get paid faster.

BACK TO TOP

How much faster will I get paid, thanks to Clear?

Research shows that small companies that use tools like Clear get paid on average 14 days quicker. This is because the whole process is automated and so happens much faster. Invoices are created in seconds and delivered instantly. Queries and disputes can be resolved with Clear in near real time and if a customer doesn’t pay on time an email reminding them to pay can be sent out automatically the second the invoice becomes overdue and regularly thereafter. Finally you can see all your invoices in one convenient place with an “at a glance” view of what invoices are past due and which invoices are most outstanding so you can prioritise your follow up. It all adds up to nothing slipping through the net  and money arriving in your account faster.

BACK TO TOP

Why is Clear better than normal accounting software?

Apart from the obvious fact that accounting software is designed for accountants and so isn’t always straight forward, we believe that Clear does a lot more than just create an invoice like accounting software. It helps you to manage the whole invoice cycle right through to payment. 

Clear enables you to track time and invoice it, track the progress of your invoice, resolve disputes, set recurring invoices, automatically chase overdue invoices and see a full invoice history. Clear is designed for business people and is simple and intuitive. As if this isn’t enough, we also have a long list of enhancements. Oh and did we mention that Clear archives your invoice online?

BACK TO TOP

Who owns Clear?

Clear is owned by EGS Group Ltd, a business trusted by over 100 major organisations to automate purchasing and electronic invoicing. Last year we processed over £1 Billion ($1.6 Billion) worth of electronic invoices. We hope you agree that this means we know a thing or two about electronic invoicing!

BACK TO TOP

Clear is free. How do you make money?

The online version of Clear is free. This is the version used  mainly by freelancers and small businesses for time tracking and invoicing – the very people we want to support. This version will remain free.

We are working on value added features for larger companies. We will make a charge to use these features. But don’t worry, we won’t surprise anyone – we will make it very clear how much we are going to charge for what and when.

BACK TO TOP

Do I need to download any software to my PC?

No. Clear is a “Cloud”-based service. This means that all of the the servers and software are on the Internet. You access Clear via the Internet – just like you access services like eBay and Amazon. All you need is a web browser. It’s that easy. Register now and get started straight away.

BACK TO TOP

I need help using the service. What can I do?

If you want help now you can call us on 0808 168 4677

If as a Clear user you need help with anything you have lots of sources of help:

  • You can search our comprehensive Help site online.
  • You can search our blog – we may have written about the problem you are having.
  • You can speak to our friendly Helpdesk Team on the telephone.
  • You can email the Helpdesk 24 hours a day.
  • You can Tweet your questions to @clearinvoices
BACK TO TOP

Can my company logo appear on my invoices?

Yes. You can upload your logo and it will be included on all of your invoices. You can also change your logo at any time. If you choose not to upload your logo that’s OK too. Clear will simply add you company name in bold type at the top of each invoice.

BACK TO TOP

How long does it take to create and send an invoice?

By our calculations, less than 10 seconds! See for yourself by watching this video.

BACK TO TOP

So how are invoices sorted so quickly?

Clear remembers everything that you need to create your invoice. Once you have set yourself up using our Setup Wizard, all of your company details, VAT number (if applicable), payment instructions, contact details etc will appear on your invoice template automatically. Your customers and your products are also entered once and from then on you just select them from a drop down list. It really does only take 10 seconds to create an invoice. See for yourself by watching this video.

BACK TO TOP

Can Clear handle recurring invoices?

Yes. If you send the same invoice regularly – for example a subscription, a retainer or a fixed service charge, this feature is a real time-saver. Simply create your invoice, then tell Clear how often to send it, how many “instalments” to send and when to send the first one. From then on it will be sent automatically at the right time until it is time to stop. When it is sent it will be visible in your Sent Invoices page. We call it “Set and forget”!

BACK TO TOP

Our invoices are always different. Is Clear any good for us?

Yes. Clear is very flexible. You can add one-off goods and bespoke services quickly. You can also generate invoices in moments using our simple Timesheet feature which lets you easily keep track of minutes and hours spent working on a project. Coming soon, Clear will even provide a stopwatch … so you can charge for every second if you wish!

BACK TO TOP

How does Clear work with payments?

Today Clear allows you to tell your customers and for them to tell you when an invoice has been paid so you don’t keep chasing. Watch this space though – we are working on a payment solution to allow invoices to be paid from within Clear. This will automate the whole process from invoice creation and delivery right through to payment.

BACK TO TOP

Will Clear take care of VAT?

Yes – Clear makes VAT on invoices very simple! Firstly, if you are VAT registered, as part of the set up process Clear takes your VAT number and adds it to the invoice template so that it appears on every invoice as is required. Clear will then add VAT to each item on your invoice at the standard rate. But you can change it either by setting a fixed VAT rate for specific items or by changing the VAT rate from a drop down when you create the invoice. And finally Clear will do all of the VAT calculations for you – separating VAT out for each line of the invoice and for the total.

BACK TO TOP

How will my customers receive my invoice?

Clear will send them a notification email that says there’s an invoice waiting from you. The email contains your name, an invoice number and a total. This email contains a link which takes your customer straight to your invoice in Clear.

BACK TO TOP

How will I know my invoice has been received?

Clear tracks the status of your sent invoices for you. When something changes this is shown on your “Sent Invoices” page. Once a notification has been sent to your customer that you have sent a new invoice the status shows as “Received”. Once your customer has viewed the invoice, it will be shown as ‘˜opened’. The status will also change if your customer downloads the invoice, marks is as paid (or partially paid), queries or disputes it. You will always know exactly where the invoice is in the process.

BACK TO TOP

Can Clear chase overdue invoices for me?

Yes it can! An invoice becomes overdue if it hasn’t been paid within the terms you set when you sent the invoice (eg. 30 days). Two things then happen. First a red flag appears next to the invoice on your ‘˜Sent’ invoices page, so you can see at a glance see what’s overdue. Optionally you can set automated reminders to be emailed to your customer the moment the invoice becomes overdue and at intervals thereafter until it is paid. You can do this just for the customers you choose. You can also edit the text of the email … to make the wording soft or as forceful as you want!

BACK TO TOP

How do I deal with questions or disputes about invoices?

Clear has an “in-document” message facility that allows your customers to quickly raise queries or disputes about your invoices (or you to raise queries about invoices you receive in Clear). You will be alerted by email as soon as an invoice is queried or disputed. You can then respond to the message from within Clear – no phone calls, no letters and most important no delays. You can also keep tabs on things through the invoice history which is created for each invoice that is disputed or queried. Disputes can be resolved quickly so that invoice payments are not delayed.

BACK TO TOP

Should I encourage my suppliers to invoice me using Clear?

Yes, definitely! The more invoices you receive electronically through Clear, the less work you have to do.

BACK TO TOP

Can Clear help with my VAT return?

Yes – if you hate VAT returns as much as we do you will find Clear very helpful. You can run a VAT report for the period you want to do the return for. This will show all invoice totals for the period with the VAT shown separately. Finally the really clever bit. You can download the VAT report as a CSV file and either load it into your VAT return electronically or send it to your Accountant.

BACK TO TOP

Is my data safe with Clear? Is the service reliable?

Yes. We’re part of EGS Group Ltd, a business trusted by over 100 major organisations to process and deliver more than £1 billion-worth of invoices electronically each year. So your business is safe with us.

BACK TO TOP

Does Clear share my details with anyone else?

No. We keep your details safe and promise not to share them with others.

BACK TO TOP

I’ve got a question about Clear. Can I speak to someone?

Yes, we have a Telephone Helpdesk. You can call them for free on 0808 168 4677. Try them – they’d love to hear from you!

BACK TO TOP

What support is provided to Clear users?

If you want help now you can call us on 0808 168 4677

If as a Clear user you need help with anything you have lots of sources of help:

  • You can search our comprehensive Help site online.
  • You can search our blog – we may have written about the problem you are having.
  • You can speak to our friendly Helpdesk Team on the telephone.
  • You can email the Helpdesk 24 hours a day.
  • You can Tweet your questions to @clearinvoices
BACK TO TOP

I’ve got some ideas to make Clear better. Can I share them with you?

Yes please! We thrive on good ideas! Feel free to contact us.

BACK TO TOP

Is Clear good for the environment?

Yes. It’s a paperless service … no trees to be pulped or mail delivery vans using up fuel. Clear saves on space too. You don’t need to store big boxes of paper invoices (although Clear lets you print copies at any time if you wish).

BACK TO TOP
BACK TO TOP
Get Started Now Take The Tour

Alternatively you can Call us on 0808 168 4677